The Running Factory
5480 Wyandotte St: (519) 945-3786
4115 Walker Rd: (519) 250-9511
Free standard shipping over $150 Anywhere in Canada!
Free standard shipping over $150 Anywhere in Canada!
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5480 Wyandotte St: (519) 945-3786
4115 Walker Rd: (519) 250-9511
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  • Home The Running Factory
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    • UNDER ARMOUR CLOTHING
    • URBAN POLING
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    • Home The Running Factory
    • Mens
      • Running
      • Walking
      • Cross Training
      • Court & Pickleball
      • Outdoor & Hiking
      • Sandals & Casual
      • Spikes & Cleated
      • Clothing
      • Sale Shoes
    • Womens
      • Running
      • Walking
      • Cross Training
      • Court & Pickleball
      • Outdoor & Hiking
      • Spikes & Cleated
      • Sandals & Casual
      • Clothing
      • Sale Shoes
    • Kids
      • Girls
      • Boys
    • Accessories
      • Socks
      • Hydration
      • Compression
      • Gloves
      • Arm Warmers
      • Hats & Headwear
      • Insoles
      • Electronics
      • Reflective & Visibility
      • Gels & Drinks
      • Recovery
      • Race Day
      • Swimming
      • Sunglasses
      • Other
    • Clinics
      • Half & Full Marathon
      • Running 101
    • Community
      • YQG Run Groups
      • Events Calendar
      • Blog
      • Submit an Event
      • RF Events
    • About Us
    • Brands
      • 360 ATHLETICS
      • ADIDAS
      • ALLEGRA
      • ALTRA
      • ASICS
      • ASICS CLOTHING
      • BIRKENSTOCK
      • BODY GLIDE
      • BRIX
      • BROOKS
      • BROOKS CLOTHING
      • BUFF
      • CEP
      • CHICKNLEGS
      • CLINIC
      • FEETURES
      • FORM INSOLES
      • FRONTRUNNERS
      • GARMIN
      • GOODR
      • GU
      • HEADSWEATS
      • HICKORY
      • HOKA
      • HONEY STINGER
      • LAMBERT
      • LOCKLACES
      • MAURTEN
      • NATHAN
      • NATIONAL SHOE
      • NEW BALANCE
      • NEW BALANCE CLOTHING
      • NIKE
      • NIPGAURDS
      • NORDIC GRIP
      • NUUN
      • ON
      • ON CLOTHING
      • OOFOS
      • PREMVIDA
      • PRO-TEC
      • R.B. INC
      • RED PINE
      • RUNNING FACTORY
      • SALOMON
      • SALOMON CLOTHING
      • SALT
      • SAUCONY
      • SHOKZ
      • SKRATCH
      • SPEEDO
      • SPI
      • STRASSBURG
      • SUGOI
      • TRIGGER POINT
      • UNDER ARMOUR CLOTHING
      • URBAN POLING
      • XACT
  • Home
  • Shipping Returns

Shipping Returns

 

WHAT HAPPENS IF MY PURCHASE DOES NOT FIT?                                                                     
The last thing we want is for you to be stuck with a product you do not want. If the purchase does not meet your needs and is in new condition with original packaging and receipt, bring them back within 30 days for an exchange or a full refund.
                                                                                     
FREE RETURNS ONLINE, EASY RETURNS IN-STORE                                                                
Buy your product(s) from us at runningfactory.com with ease. Not only is shipping free to your door on orders over $150, but if our product(s) fail to meet your expectations, we will pay for the shipping to have them sent back. Give us a call at 519-945-3786 or email us at info@runningfactory.com. We'll send you a prepaid shipping label - all you have to do is seal the package, attach the label to the outside of the package, and drop it off in a mailbox. Products purchased from our website can also be returned to both Walker Road and Wyandotte St. Locations.
                                                                                     
FAST, FREE SHIPPING                                                                          
Shipping is free on orders over $150 (before taxes) at The Running Factory. We ship all orders by Canada Post. All in-stock orders will ship within 1 business day (with exception to high volume orders). WE SHIP TO CANADA ONLY!
                                                                                     
PRIVACY & SECURITY                                                                          
At The Running Factory, we know that your trust is valuable, and that we need to keep it in order to earn your repeat business. We will not sell or rent out your information, and we will deliver only information pertinent to your interest in shoes and fitness. If you choose to sign up for our fitness info newsletters, you can unsubscribe at any time. We use 128 bit SSL encryption for all transactions, including the transfer of your personal details and your credit card information.

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5480 Wyandotte St. E.
Windsor, ON, N8S 1L9
  • Local: (519) 945-3786
  • Mon-Wed:
    10:00am  -  6:00pm
  • Thur-Fri:
    10:00am  -  8:00pm
  • Sat:
    10:00am  -  5:00pm
  • Sun:
    11:00am  -  4:00pm
  • E: info@runningfactory.com
4115 Walker Rd.
Windsor, ON, N8W 3T6
  • Local: (519) 250-9511
  • Mon-Fri:
    10:00am  -  8:00pm
  • Sat:
    10:00am  -  5:00pm
  • Sun:
    11:00am  -  4:00pm
  • E: info@runningfactory.com
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