Shipping Returns

WHAT HAPPENS IF MY PURCHASE DOES NOT FIT?                                                                     
The last thing we want is for you to be stuck with a product you do not want. If the purchase does not meet your needs and is in new condition with original packaging and receipt, bring them back within 30 days for an exchange or a full refund.
                                                                                     
FREE RETURNS ONLINE, EASY RETURNS IN-STORE                                                                
Buy your product(s) from us at runningfactory.com with ease. Not only is shipping free to your door on orders over $150, but if our product(s) fail to meet your expectations, we will pay for the shipping to have them sent back. Give us a call at 519-945-3786 or email us at info@runningfactory.com. We'll send you a prepaid shipping label - all you have to do is seal the package, attach the label to the outside of the package, and drop it off in a mailbox. Products purchased from our website can also be returned to both Walker Road and Wyandotte St. Locations.
                                                                                     
FAST, FREE SHIPPING                                                                          
Shipping is free on orders over $150 (before taxes) at The Running Factory. We ship all orders by Canada Post. All in-stock orders will ship within 1 business day (with exception to high volume orders). WE SHIP TO CANADA ONLY!
                                                                                     
PRIVACY & SECURITY                                                                          
At The Running Factory, we know that your trust is valuable, and that we need to keep it in order to earn your repeat business. We will not sell or rent out your information, and we will deliver only information pertinent to your interest in shoes and fitness. If you choose to sign up for our fitness info newsletters, you can unsubscribe at any time. We use 128 bit SSL encryption for all transactions, including the transfer of your personal details and your credit card information.